How did we do?

Name :
Address :
E-mail Address :
Date : DD/MM/YYYY
Why do/did you use rhw? Legal expertise
Efficient service
Accessibility
Cost
Reputation
Good relationship
How did you hear about us? Recommendation
Website
Yellow Pages
Advert
Seminar
Other (please specify)
Other :
Were we helpful and courteous at all times? Yes
No
Did we answer your calls quickly and satisfactorily? Yes
No
Additional Information :
How would you describe our service?
Efficient 1 2 3 4 5 Inefficient
Responsive 1 2 3 4 5 Unresponsive
Thorough 1 2 3 4 5 Vague
Fast 1 2 3 4 5 Slow
Well organised 1 2 3 4 5 Disorganised
What is important to you when seeking legal advice?
How could we improve our service to you?
Were you kept sufficiently informed about what was happening with your work? Yes
No
Were you kept sufficiently informed about our fees and expenses? Yes
No
Would you recommend our services to others?
If so, would you be prepared to provide their details to enable us to contact them?
Please make any comment (good or bad) here and we will take it on board?
We would like to be able to use your comments in our publications. Please tick this box if you have no objections.
Click here for printable version